Shipping, Multiple Shipping and Returns Shipping Methods and Costs The Coffee Critic is committed to delivering the freshest specialty coffee, tea and gift items right to your door. Your order is of the highest priority to us. Once your order is received, we will ship within 24 hours on any business day. If you order an item that is not in stock, we will notify you of the delay as soon as we receive your order. We will not charge you until your item is shipped. Once your order is received online, an automated response will be sent to you. If you wish to make any changes at that time, please phone us at 1-800-4CRITIC (1-800-427-4842) or email us at info@thecoffeecritic.com. Your credit card is not charged until your order is ready to be shipped. We will send a shipment confirmation after your order has been shipped. If your order is by fax (Fax Form), please be sure to give us a phone number or fax number that we may contact you during the day should we have any questions about your order. If you would like to order by mail, please print the Mail Order Form complete it and mail it to: The Coffee Critic, Mail Order Customer Service, 476 North State Street, Ukiah, CA 95482. Please note that we do not accept cash or COD orders. All coffee and tea orders are shipped via UPS with several options: standard ground, Next Day Air, 2nd Day Air or 3 Day Select. Coffee and tea orders to Hawaii, Alaska and APO addresses are sent USPS Priority Mail. Actual Shipping charges plus handling will apply to all shipments. Shipping costs are estimated. If shipping charges seem excessive, especially with small packages such as Lindsay's Teas, please phone us at 1-800-4CRITIC (1-800-427-4842) or email us at info@thecoffeecritic.com for exact shipping charges or any inquiry about your shipment. Thank you so much. We cannot ship green coffee to Hawaii and we do not ship internationally. All gift orders from our Online Gift Store are shipped via UPS ground transportation. For expedited shipments of gift orders or gift orders to Hawaii, Alaska and APO addresses, please phone 1-800-4CCRITIC (1-800-427-4842) or if you should have any questions, please email us at info@thecoffeecritic.com. Shipments to Multiple Recipients If you wish to send the same item to different people, you must create separate orders. After you place the first order, proceed with "CHECK OUT". Select shipments to California "Yes" or "No". Select "Order by Credit Card Online (separate billing and shipping addresses)". Your Payment Method and Cardholder Billing Address will be stored. For security reasons, you will need to re-enter the credit card information. Enter the recipients name and shipping address. Click on "Submit Secure Order". Click on "Back to The Coffee Critic Specialty Coffees and Teas" and continue placing your order for a new recipient, using the above procedure. If you have multiple recipients, please feel free to phone us at 1-800-4CRITIC (1-800-427-4842) and we will be most apply to assist you with placing your order. Returns The Coffee Critic guarantees 100% customer satisfaction. If there is a problem or question regarding your shipment, please contact us immediately at 1-800-4CRITIC (1-800-427-4842) or email us at info@thecoffeecritic.com. We will either replace the product or remiburse you for the full cost of the product. We, at The Coffee Critic, strive for excellent customer service and your satisfaction 100%. Our goal is to please you, our customer, from the first telephone call or email message, to the shipment of our product and to your enjoyment of our product. We would like you to become one of our CRITICS. Thank you so much for shopping online with The Coffee Critic.
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